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Frequently asked questions
About Tinto
What is Tinto
Tinto is a personalised wellness platform designed to help women take back control of their health outcomes. We cut through confusing supplement advice and curate science-backed, relevant solutions tailored to your needs so you can feel confident, not overwhelmed, in your wellness choices.
Didn’t you use to cater to mothers?
Yes. Tinto originally launched to support women through motherhood. But what we quickly learned was that women at every stage of life needed more clarity, guidance, and support when it came to navigating wellness. So we evolved into a broader platform that helps women take control of their health across the full spectrum of life stages.
How are brands chosen?
We carefully curate every brand listed on Tinto. We only work with those that align with our five wellness pillars:
- Clear – Cognitive health
- Feel – Mood & emotional balance
- Fuel – Energy & vitality
- Rest – Sleep quality
- Form – Metabolic health & body composition
We’re a brand and would love to be listed on Tinto. What should we do?
We’re delighted you’d like to join us on our mission to empower women through evidence-based wellness.
Please reach out to us at brands@tintoapp.com.
Personalised Recommendations
Why and how do you make personalised recommendations?
What if I don’t like my recommendations?
We welcome feedback! Please email us at hello@tintoapp.com and let us know what worked, or didn’t, about your experience.
How can I find out more about the ingredients within a product?
Shipping & Orders
Do you ship worldwide?
How is delivery calculated?
Delivery is calculated on shipping zones as set by our brand partners. Free delivery is offered at checkout once you reach the threshold. Please note we do not ship to PO Box / APO / FPO / DPO addresses.
How can I track my delivery?
What is the policy on returns and exchanges?
What if I need to cancel my order?
Please contact us as soon as possible via email to customercare@tintoapp.com with the order number in the subject line. We cannot guarantee any change or cancellation as we operate a marketplace model and our brand partners pack and ship directly to you.
My order arrived damaged - what now?
Please contact us as soon as possible via email to customercare@tintoapp.com with the order number, alongside order details and photo of the damage within 30 days, and we would be happy to help.
Why is my order taking so long?
Your order may take slightly longer to process, to protect you and the partners we work with. You will be able to keep up to date with the status of your order within orders on the account page. Should you have any further questions do not hesitate to contact us at customercare@tintoapp.com
Accounts & Payments
How do I create an account on Tinto?
You can create an account on Tinto here. Creating an account allows you to wishlist your favourite products, keep track of your supplement protocol within the diary, and update your marketing preferences, track your orders and review past purchases. If you have any questions, please contact customercare@tintoapp.com and we’ll be happy to help.
Which payment methods are available?
We currently accept Visa, Mastercard, American Express and Apple Pay via our payments processor Stripe.
Do you store my billing information?
We do not store billing information on Tinto, we partner with our payment gateway Stripe who securely processes your payments. For repeat purchases we use the customer ID to process the payment. If you would like to delete your customer ID please contact dpo@tintoapp.com
Staying In Touch
How can I receive updates from Tinto?
I would like to provide feedback, how do I do that?
We would love to hear from you! Please send us an email to hello@tintoapp.com and should you have a customer care query, please email us at customercare@tintoapp.com and the team will be happy to help.
Please note the customer care team is available Monday to Friday between 07:00 – 19:00hrs GMT excluding national holidays.
What is your privacy policy?
You can view our full Privacy Policy here.